Your Trusted Partner in Garage Door Solutions
At JOE Garage Door Repair, we stand behind our work with robust warranties and guarantees.
The JOE Garage Door Repair Guarantee
At JOE Garage Door Repair, we believe that a satisfied customer is our best advertisement. Our extensive warranty philosophy is designed to offer you peace of mind, ensuring that you are protected in your investment. We are committed to delivering exceptional service and quality workmanship. When you choose us, you can be confident that we are here for you long after the job is completed.
🔧 Workmanship Warranty
Our workmanship warranty covers any installation errors or quality issues arising from our services. We stand firmly behind the skills and expertise of our technicians, providing a warranty that lasts for two years after service completion. If any problems occur due to our workmanship during this period, we will address them promptly at no additional charge. To make a claim, simply contact us directly, and our customer service team will guide you through the process with ease.
🛡️ Parts Warranty
We offer a comprehensive parts warranty that varies by the type of part installed. For most essential components, such as springs and openers, we provide a one-year warranty directly through our company. Additionally, many parts come with a manufacturer’s warranty that can extend several years beyond our coverage. It’s essential to understand that while we provide reliable services, certain warranties are limited and may vary by manufacturer. We advise you to keep the part details handy to facilitate any claims during the warranty period.
✅ Satisfaction Guarantee
Your satisfaction is our top priority. If for any reason you are not completely satisfied with our service, we encourage you to reach out. We will work tirelessly to resolve your concerns or re-do the work to meet your expectations. Our commitment to excellence ensures that we take every complaint seriously, and we strive to maintain our reputation as Warwick's leading garage door repair service.
📞 Ongoing Support
Questions after service? Our team is always available to provide support and answer any questions about your garage door.
What's Covered
Garage Door Installation Errors
Any issues arising from improper installation are covered under our workmanship warranty for two years. This includes misalignment and non-securing issues.
Springs and Cables
Our warranty covers any defects or failures in the garage door springs and cables for one year, ensuring safe operation.
Garage Door Openers
Garage door openers come with a one-year warranty through our company, covering failures due to manufacturing defects.
Hinges and Rollers
These essential components are covered for one year, providing you with peace of mind against wear and tear.
Safety Sensors
We guarantee that installed safety sensors will function correctly for one year, protecting your family and property.
Remote Controls
Remote controls for garage doors come with a 90-day warranty against manufacturing defects.
Weather Stripping
All weather stripping installations are covered for a period of one year, ensuring energy efficiency and protection from the elements.
Custom Garage Doors
Custom installations are assured with a two-year warranty covering workmanship flaws, ensuring suitability to your unique requirements.
How to Make a Warranty Claim
Gather Information
Collect all relevant details, including your warranty information, service receipt, and a description of the issue.
Contact Us
Reach out to our customer service team via phone or email to initiate a warranty claim.
Describe the Issue
Provide a detailed account of the problem you are facing, along with any supporting documentation.
Schedule an Inspection
Our team will arrange a convenient time to evaluate the issue and determine if it falls under warranty coverage.
Receive Resolution
We will communicate the resolution and necessary corrective actions, ensuring prompt service to resolve your concerns.
Warranty Exclusions
For complete transparency, the following are not covered under our standard warranty:
- Damage from External Forces: Any damages caused due to acts of God, such as storms or accidents, are not covered.
- Neglect or Improper Maintenance: Warranties do not cover issues that arise from lack of maintenance or improper use of the garage door system.
- Alterations by Third Parties: Any modifications made to the system by someone other than JOE Garage Door Repair will void the warranty.
- Cosmetic Damage: Surface scratches or minor dents due to day-to-day wear and tear are not covered under warranty.
Extended Warranty Options
At JOE Garage Door Repair, we understand that longevity is crucial for your garage door system. That's why we offer extended warranty options to provide additional coverage beyond the standard warranties. Our extended warranty plans can cover parts for up to five years and include regular maintenance checks to ensure your garage door operates seamlessly. Reach out to our team for personalized recommendations.
Warranty FAQs
What if my garage door breaks outside the warranty period?
We offer affordable repair services even after your warranty expires. Our team can diagnose and address various garage door issues promptly.
Are there any fees associated with warranty claims?
Generally, there are no fees for claims under warranty. However, if the issue is not covered, a diagnostic fee may apply.
Can I transfer my warranty to a new homeowner?
Yes, our warranties are transferable. Please contact us to guide you through the transfer process.
How do I know if my issue is covered under warranty?
Refer to our warranty guidelines on this page or contact our customer service team for clarification on specific issues.